Privacy Policy

Last Updated: July 19, 2025

Introduction & Definitions

This Privacy Policy explains how wp.fungrow.in (“we”, “us”, “Fungrow”) collects, uses, and protects your personal data when you use our WhatsApp Bulk Messaging Portal (the “Platform”). Terms defined here apply throughout.

• Personal Data: Information relating to an identifiable person (e.g., name, email).
• User: Individuals or entities using our Platform.
• Services: All features accessible via our Platform.

1. What We Collect

• Account data: name, email, phone, business info.
• WhatsApp Business App ID & Token for integration.
• Message logs, campaign details.
• Device/browser data and IP addresses.
• Payment records for billing.
• Support interactions and feedback.

2. Why We Collect It

• To deliver and operate messaging services.
• To authenticate, secure, and prevent fraud.
• To bill you and manage your subscription.
• To improve the Platform and user experience.
• To notify of updates, policy changes, or announcements.

3. Legal Basis for Processing

We process your data based on:

• Contractual necessity: to provide the Platform.
• Legitimate interests: for platform optimization and security.
• Consent: for optional communications and tracking.

4. Data Sharing & Third Parties

We do not sell your data. We share Personal Data only when required or with:

• WhatsApp Business API providers (for messaging delivery).
• Payment processors (for billing).
• Cloud services & analytics partners (under strict confidentiality).
• Legal authorities if obligated by law.

5. Cookies & Tracking

We use cookies for session management, analytics, and performance improvements. You control cookies via browser settings; disabling them may affect functionality.

6. Retention & Deletion

• Data is retained while your account is active + 6 months post-deletion.
• Campaign history and message logs are permanently deleted on request.
• WhatsApp messages in transit are deleted within 30 days.

7. Your Rights

• Access, correct, or delete your Personal Data.
• Request data portability.
• Object to processing or withdraw consent.
• File a complaint with your local data protection authority.

To exercise your rights, email us at support@wp.fungrow.in.

8. Changes to This Policy & Pricing

We may update this policy and/or pricing in the future. We will post the new date at the top. Your continued use means acceptance of the updated terms.

9. Security Measures

We employ encryption (in transit & at rest), access controls, and regular security assessments to protect Personal Data. However, no method is 100% secure—use the Platform at your risk.

10. International Transfers

Your data may be processed in countries without equivalent privacy laws. Where required, we ensure legally binding safeguards (e.g., Standard Contractual Clauses).

11. Children’s Privacy

Our Platform is for users 18+. We do not knowingly collect data from minors. Contact us if you believe we have inadvertently done so.

12. Contact & Complaints

Data Protection Officer: info@fungrow.in
Company Address: wp.fungrow.in (India)
For unresolved complaints, contact your national data protection authority.